Support
Welcome to the ArcBotics support center. Browse the help topics below, or contact us any time.
Sparki
Sparki General
- Can I program Sparki over bluetooth?
- Can I use Sparki with Android?
- Can I use Sparki with an iPad/iPhone?
- Do you have miniBloq for Mac OS X?
- Does Sparki work with Chromebooks?
- Does Sparki work with Chromebooks?
- How do I connect with other Educators using Sparki?
- Is there any way to add ______ to Sparki?
- Sparki vs mBot
- Where can I get the Sparki source files?
- Where can I see the lessons you currently have for Sparki?
Sparki Troubleshooting
- My Sparki LCD lights up, but doesn’t display anything
- My Sparki driver won’t Install
- Sparki doesn't respond to the remote
- Sparki doesn’t light up or move
- Sparki lights up, but doesn’t move
- Sparki servo head hits a side when it rotates
- Sparki won't turn off
- Sparki won’t recognize the remote
- Sparki's LCD connector broke
- Sparki's LCD is displaying backwards and looks wrong
- Sparki's Ultrasonic connector broke
- Sparki's ultrasonic range finder is giving me a really small distance every time.
- Sparkiduino text looks really small on a high-resolution (high DPI) display
- The remote control won't stop Sparki
Programming Sparki
- "Sparki was not declared in this scope" Error
- Can I upload to Sparki over Bluetooth? (no)
- Can I use my existing Arduino installation with Sparki?
- Can you program Sparki with Python?
- I don’t see a COM port listed for Sparki
- I get a "COM Port in use" Error
- I get an error when compiling code on macOS
- I only see COM1 for a serial port, and it doesn't work
- Is there a list of all of Sparki's commands/functions?
- Is there an complete command reference for Sparki?
- Problems trying to upload code to Sparki
- Sparki doesn’t appear on list of boards in SparkiDuino
- When I try to upload my code for Sparki, I get a giant error message
- When I upload Sparki code, it says “low memory available”
- miniBloq upload isn't working, but SparkiDuino uploads correctly
Hexy
Hexy General
- How can I write arduino code for Hexy?
- How can I write my own Hexy moves?
- I already have a Hexy, can I get a discount code for the metal gear servos?
- What screws does Hexy use?
- Where can I get the Hexy source files?
Hexy Troubleshooting
- Hexy drops bluetooth and/or resets when moving
- Hexy isn't responding to PoMoCo commands
- Hexy won't stand on it's own
- Hexy's legs curl up like a 'dead spider'
- Hexy/Servotor32 doesn’t light up on battery power
- I don’t see a COM port listed for Hexy
- I’m missing a piece from my Hexy kit/need a replacement
- Missing Hexy Black Plastic Battery Holders
- Servotor32/Hexy driver won’t Install
General
Ordering
- Do you accept purchase orders?
- Do you ship internationally?
- How do I reach you for questions about my order?
- How much is shipping?
- I have another question about handling time, shipping methods, delivery times, replacement parts, or returns.
- I have another question about handling time, shipping methods, delivery times, replacement parts, or returns.
- What forms of payment do you accept?
FAQ
- Can I be your distributor?
- Can I program the bluetooth module itself?
- Do you make new lessons? How about _____?
- Do you offer educator discounts?
- Do you ship internationally?
- Do you support Linux with Sparki/Hexy?
- Driver install causes blue screen with BAD_POOL
- Is ArcBotics hiring? What about Interns?
- What kind of technical support do you offer schools?
